Café Supervisor

We have an exciting opportunity for an enthusiastic Café Supervisor to join our Hospitality team. This permanent position will manage all day to day aspects of the café ensuring that excellent customer service is delivered and to directly supervise the Café Assistants and volunteers.

Key Responsibilities and Duties

  • To lead, motivate and supervise staff and volunteers within the café team, offering practical assistance where appropriate
  • To consistently demonstrate excellent customer service and food standards and ensure this is followed by all café staff
  • To communicate effectively with the Hospitality and Catering Lead, and the café team, to ensure the smooth running of the service
  • To maintain a safe and hygienic working environment; with particular emphasis on high standards of cleanliness and tidiness in the kitchen area, on a 'wash as you go' basis, and in accordance with statutory requirements, delegating tasks where appropriate
  • To be accountable, alongside the Hospitality and Catering Lead, for good practice and compliance on Fire, Food Hygiene and Health and Safety regulations
  • To ensure that all café staff and volunteers are up to date with their mandatory training
  • To manage and schedule the team rota, ensuring there is adequate cover at all times
  • To show customers to appropriate tables
  • To participate fully in taking orders, preparing and serving beverages
  • To prepare and plate up basic sandwich orders after 3pm
  • To clear tables and prepare dishes for the dishwasher
  • To ensure that all payments for meals and drinks are received and recorded, reconciling takings from the till at the end of the day and reporting any anomalies
  • To learn and carry out the procedures for start and end of the day, including preparing and shutting down the till, dishwasher, hot water still and coffee machine
  • Flexibility and willingness to assist in other areas within the Hospitality and Catering team as needed
  • To be a trained First Aider, to Level 3 (First Aid at Work). Training will be provided
  • The occasional need to work beyond normal closing time to assist with evening events

Person Specification

Essential

  • Previous experience of working in a café or restaurant environment for a minimum period of one year
  • Till operation, cash and card payment processing
  • Basic Food Hygiene certificate
  • Ability to remain calm under pressure
  • Excellent communication skills, with individuals at all levels

Desirable

  • Previous supervisory experience in a café or restaurant environment
  • Customer Service training and qualification
  • Barista coffee training and experience
  • A good understanding of health and safety regulations and food hygiene standards
  • First Aid at Work certification

Hours of work - 37.5 per week (to include working one day at the weekend)

Salary - £9.21 per hour

A full copy of the Job Description is attached. For enquiries please contact Jackie Turner on 01892 865977 or jackie.turner@burrswood.org.uk.

 

Closing Date: 1 August 2018

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