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Tel: +44 (0)1892 863637

Burrswood
Groombridge
Tunbridge Wells
Kent, TN3 9PY
I had not realized how extensive the facilities are in terms of medical care, nursing, physio/hydrotherapy, counselling and Cordon Bleu catering

FAQs

What are Burrswood's contact details?
Address: Burrswood, Groombridge, Tunbridge Wells, Kent TN3 9PY
General Enquiries: 01892 863637 Fax: 01892 863623
enquiries@burrswood.org.uk
Admissions: 01892 865988 Fax 01892 862597
admissions@burrswood.org.uk
Outpatients: 01892 865989
outpatients@burrswood.org.uk
Website: www.burrswood.org.uk

What kind of care does Burrswood provide?
Burrswood offers a range of healthcare services, guest stays and wellbeing events. We provide in-patient nursing care, with integrated counselling and physiotherapy, and input from chaplains and support staff. We also have an out-patient department offering Physiotherapy, Hydrotherapy and Counselling   Click here for directions.
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What does it mean to be a Christian organisation?
We welcome patients of all faiths and none.  Our aim is to provide Whole Person Care – Body, Mind and Spirit
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What type of in-patient care does Burrswood provide?
Step Down Care for patients coming straight from hospital following surgery or a medical admission, such as pneumonia or other infections
Intensive Rehabilitation – for those needing a longer period of rehabilitation such as after an acute stroke assessment.
Respite care – for those that need nursing/medical care – this can be on an independent, assisted or dependent basis depending on the level of dependency.
Physiotherapy and Hydrotherapy – offered on an in patient and out patient basis
Click here for more information.
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How do I book?
Please call admissions on 01892 865988 to discuss requirements.  You don’t need referral but your doctor will need to fill in our form.
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Do I need private medical insurance to be treated?
No, Burrswood is open to everyone. You don’t need private medical insurance to come – you can pay for any of our care packages yourself, though those with medical insurance may be able to claim from their insurers.
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What options do I have for paying?
Patients can pay in full at the end of your stay or spread over six months on an interest free basis.  As a charity, we also have a bursary scheme for patients of limited financial means.  Please ask for an application form when speaking to admissions.
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How much will it cost?
Burrswood offers a wide variety of care packages which are priced in accordance to the level of care involved.  Our prices are all-inclusive of accommodation and meal costs, medical and nursing care, dressings, basic laundry and most special diets.  Where appropriate, physiotherapy, hydrotherapy and counselling costs are also included.
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When can I be treated?
Rooms are usually available within a few days.
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Will I have a private room?
Yes, we have 40 patient and guest rooms most of which have a telephone and TV, and private bathrooms.
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How long can I stay?
Patients usually stay for between 5 and 14 nights.  (Our minimum stay is usually 5 nights).  We work with patients to ensure an optimum length of stay in our hospital, taking account of their clinical condition whilst also ensuring a safe discharge, particularly for those returning home alone.  Burrswood does offer both short and long term palliative care.
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Can the NHS pay for my treatment?
No – there are exceptions but you would need to discuss this with your Doctor.
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Are your healthcare facilities registered with the appropriate authority?
Burrswood is registered with the Care Quality Commission under the Care Standards Act 2000, amended by the Health & Social Care Act 2003 and comply with the Private & Voluntary Health Care (England) Regulations 2001.
Our hospitals and facilities are subject to periodic inspection by the Commission including un-announced visits and the outcomes of these inspections are published on the Commission(s) website.
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How do I raise a concern or make a formal complaint?
We take your satisfaction seriously and we regularly review feedback to make sure your experience is constantly improving. If you do need to comment about our services (including making a formal complaint), please see the attached document which outlines the process by which we will take action to resolve your issue.
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What type of counselling is offered at Burrswood?
Counselling is offered on both an inpatient and outpatient basis.  In addition, a telephone counselling service is also available.  Click here for more information.
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Is smoking allowed at Burrswood?
In line with current legislation, Burrswood operates a ‘No Smoking’ policy throughout the hospital, including bedrooms and all other buildings. This includes the use of electronic cigarettes. 
E-cigarettes, Batteries and Chargers
Due to the use of oxygen within the hospital the use of reusable and disposable electronic cigarettes (e-cigarettes), and similar battery powered tobacco replacement products which use a heating element (atomiser) to emit a vapour resembling smoke must not be used on Burrswood premises.

 

If you have any further queries, please do contact Reservations on 01892 865988 or email enquiries@burrswood.org.uk

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Events Diary

upcoming exciting events

We run a variety of events both at Burrswood and at local sites. Updates of recent events can be seen on our News page.

The following events are planned for this year. Check for new events and updates!