FAQs

• What kind of Hospital is Burrswood?
• What does a Christian Hospital mean?
• What type of in-patient care does Burrswood provide?
• How do I book?
• Do I need private medical insurance to be treated?
• What options do I have for paying?
• How much will it cost?
• When can I be treated?
• Will I have a private room?
• How long can I stay?
• Can the NHS pay for my treatment?
• Are your healthcare facilities registered with the appropriate authority?
• How do I raise a concern or make a formal complaint?
• What type of counselling is offered at Burrswood?

What kind of Hospital is Burrswood?
Burrswood is a 40 bed hospital providing excellent non-surgical medical care in a Christian environment.  We provide in-patient medical and nursing care, with integrated counselling and physiotherapy, and input from chaplains and support staff. We also have an out-patient department offering Physiotherapy, Hydrotherapy and Counselling   Click here for directions.
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What does a Christian Hospital mean?
We welcome patients of all faiths or none.  Our aim is to provide Whole Person Care – Body, Mind and Spirit
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What type of in-patient care does Burrswood provide?
Step Down Care for patients coming straight from hospital following surgery or a medical admission, such as pneumonia or other infections
Intensive Rehabilitation – for those needing a longer period of rehabilitation such as after an acute stroke assessment.
Respite care – for those that need nursing/medical care – this can be on an independent, assisted or dependent basis depending on the level of dependency.
End of Life Care
Care and Counselling – offered on an in patient and out patient basis
Physiotherapy and Hydrotherapy – offered on an in patient and out patient basis
Click here for more information.
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How do I book?
Please call admissions on 01892 865988 to discuss requirements.  You don’t need referral but your doctor will need to fill in our form.
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Do I need private medical insurance to be treated?
No, Burrswood is open to everyone. You don’t need private medical insurance to come – you can pay for any of our care packages yourself, though those with medical insurance may be able to claim from their insurers.
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What options do I have for paying?
Patients can pay in full at the end of your stay or spread over six months on an interest free basis.  As a charity, we also have a bursary scheme for patients of limited financial means.  Please ask for an application form when speaking to admissions.
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How much will it cost?
Burrswood offers a wide variety of care packages which are priced in accordance to the level of care involved.  Our prices are all-inclusive of accommodation and meal costs, medical and nursing care, dressings, basic laundry and most special diets.  Where appropriate, physiotherapy, hydrotherapy and counselling costs are also included.
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When can I be treated?
Rooms are usually available within a few days.
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Will I have a private room?
Yes, we have 40 patient rooms most of which have a telephone and TV, and private bathrooms.
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How long can I stay?
Patients usually stay for between 5 and 14 nights.  (Our minimum stay is usually 5 nights).  We work with patients to ensure an optimum length of stay in our hospital, taking account of their clinical condition whilst also ensuring a safe discharge, particularly for those returning home alone.  Burrswood does offer both short and long term palliative care.
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Can the NHS pay for my treatment?
No – there are exceptions but you would need to discuss this with your Doctor.
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Are your healthcare facilities registered with the appropriate authority?
Burrswood is registered with the Care Quality Commission under the Care Standards Act 2000, amended by the Health & Social Care Act 2003 and comply with the Private & Voluntary Health Care (England) Regulations 2001.
Our hospitals and facilities are subject to periodic inspection by the Commission including un-announced visits and the outcomes of these inspections are published on the Commission(s) website.
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How do I raise a concern or make a formal complaint?
We take your satisfaction seriously and we regularly review feedback to make sure your experience is constantly improving. If you do need to raise a concern or make a formal complaint, you can feel free to talk to us. No matter who you talk to, we will take action to resolve your issue.
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What type of counselling is offered at Burrswood?
Counselling is offered on both an inpatient and outpatient basis.  In addition, a telephone counselling service is also available.  Click here for more information.
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If you have any further queries, please do contact Admissions on 01892 865988 or email enquiries@burrswood.org.uk