FAQs

If you have any queries, please do contact Reservations on 01892 865988 or email reservations@burrswood.org.uk 

Burrswood Health and Wellbeing

Groombridge

Tunbridge Wells

Kent TN3 9PY

What are Burrswood's contact details?

Address: Burrswood, Groombridge, Tunbridge Wells, Kent TN3 9PY
General Enquiries: 01892 863637 Fax: 01892 863623
Reservations: 01892 865988 Fax 01892 862597 reservations@burrswood.org.uk
Outpatients: 01892 865989 outpatients@burrswood.org.uk
Website: www.burrswood.org.uk

What does a Christian ethos mean?

We are a Christian organisation who welcome patients, guests and visitors of all faiths and none. Our values are important to us and seek to follow the example of Christ by:

Welcoming all who come

Valuing people as individuals

Caring with compassion, sensitivity and respect

Refreshing lives - body mind and spirit

Engaging with the wider community

 Our Christian ethos seeks to reflect the love, teaching and example of Christ in all we say and do (Colossians 3:12-17)

What type of inpatient care does Burrswood provide?

Patients staying on our reablement unit come to us for a variety of reasons. They may have come straight from hospital following surgery or a medical admission, such as pneumonia or other infections. They maybe getting over a relapse of a chronic illness or a fall. They may have had an accident or need rehabilitation after a stroke assessment.  All our patients are medically fit in that they do not need the oversight of a doctor, but they do require nurse and therapy care in order to regain their independence.

Those staying on our reablement unit will receive physiotherapy, occupational therapy and hydrotherapy as needed.

We also offer counselling, physiotherapy and hydrotherapy on an outpatient basis.

How do I book?

Please call reservations on 01892 865988 to discuss requirements. You don’t need referral but your doctor will need to fill in our form.

 

Do I need private medical insurance to be treated?

No, Burrswood is open to everyone. You don’t need private medical insurance to come – you can pay for any of our care packages yourself, though those with medical insurance may be able to claim from their insurers.

 

What options do I have for paying?

Patients can pay in full at the end of your stay or spread over six months on an interest free basis.  

How much will it cost?

Rehabilitation on our reablement unit costs £295 per night and is inclusive of all meals and therapies.  We also offer a variety of health and wellbeing packages priced in relation to how much care is involved. Please click here to find out more details or contact the reservations team on 01892 865988 

When can I be treated?

Rooms are usually available within a few days.

 

Will I have a private room?

Yes, we have a variety of flexible patient rooms with a telephone and TV, WIFI and private bathrooms.

 

How long can I stay?

Patients usually stay for between 5 and 14 nights. We work with patients to ensure an optimum length of stay, taking account of their clinical condition whilst also ensuring a safe discharge, particularly for those returning home alone.

 

Can I park easily at Burrswood?

There is ample free parking at Burrswood.

The conference car park is the largest car park and is accessed from the front drive from where it is a short walk to reception.

A smaller upper car park and cafe car park is available closer to the Burrswood buildings. And a few spaces (and disabled spaces) are available outside reception.

Can the NHS pay for my treatment?

The NHS do refer patients to Burrswood for rehabilitation but this is on a needs basis when wards are over capacity in local hospitals. Patients who chose to have rehabilitation at Burrswood would need to pay for their own care.

 

Are your healthcare facilities registered with the appropriate authority?

Burrswood Health and Wellbeing is registered to provide services by the Care Quality Commission (Provider ID: 0000026155). For more information, visit www.cqc.org.uk We are subject to periodic inspection by the Commission including un-announced visits and the outcomes of these inspections are published on the Commission(s) website.

How do I raise a concern or make a formal complaint?

We take your satisfaction seriously and we regularly review feedback to make sure our patients experience is positive. If you would like to make a comment about our services - good or bad (including making a formal complaint), please email feedback@burrswood.org.uk 

What type of counselling is offered at Burrswood?

Counselling is offered on both an inpatient and outpatient basis. In addition, a telephone counselling service is also available.

Is smoking allowed at Burrswood?

 In line with current legislation, Burrswood operates a ‘No Smoking’ policy throughout the buildings, including bedrooms and all communal areas. This includes the use of electronic cigarettes. There are designated smoking areas within the grounds.